BETTER CONTRACT CLEANING CUSTOMERS?

Some cleaning customers just cannot be pleased...

Tired of unappreciative contract cleaning customers?

Truth to tell, cleaning is one of this things which for some reason creates strong emotions in most people. 

Maybe it is because we hated to clean our rooms or help with tidying up as children and teenagers, or possibly it could be because as adults and living with a spouse, we often find ourselves arguing about the cleaning - who should do it, who should appreciate it more and whatnot.

Suffice to say that it is easy to see how hard it can be to please some customers. However well you clean, no matter how thorough you are and how polite while cleaning, inevitably there will be complaints. 

The old 20/80 rule tends to apply here as well: 80% of cleaning complaints come from 20% of the customers... and it usually is the SAME ones time again.

It comes as no surprise that these customers are often then ones that also make you work hardest for your money, driving a hard bargain and making your profits small... well, if indeed you MAKE any profit from them. 

Hopefully you do, but more often than not, if you really examine ALL costs and how much trouble they cause...

Choose your contract cleaning customers and make them SEE what they receive

It does not actually take that much to be able to CHOOSE your contract cleaning customers and find out whether or not they naturally appreciate your services. See, it's not really YOUR service that creates dissatisfaction but their dedication to FIND something to complain about that brings it about.

Sure, your cleaners make mistakes, but the truth is that those mistakes are usually quite hard to find. In fact, where they ARE consistently found (and even invented), someone in the customer company is working hard to find them.

The good news is that it is relatively SIMPLE to find already BEFORE YOU SIGN ON THE CLIENT and simply leave out those facility managers who are negative in their outlook towards cleaning companies. They will keep changing cleaners constantly anyhow, so you're not going to lose anything if you don't take them on - rather you will NOT lose as you save yourself from investing in a new site just to see them change soon again.

And IF the problem is in the their personnel - which is always a safe bet as SOMEONE there on the floor level of a company is BOUND to have issues about cleaners - then all you need is a tested and proven set of CUSTOMER SATISFACTION TOOLS to ensure these difficult staff members are duly tamed and house trained, if you excuse the expression.

To get more info on this, why not read the article "How to increase the satisfaction of customers toward contract cleaning services" from our website... it might give you exactly the tools to get rid of LOTS of problems and get more profits in!

Feel free to contact me if you have questions! 

P.S. Our domain name has changed, so just in case you happen to try to log onto any page on our blog that does not open, go to http://www.cleaningcustomers.com/ and see the link directory from there!