Handling Cleaning Complaints

How to handle cleaning complaints?

Cleaning is one of those areas of life where there are many negative thoughts for most of us. Hardly anyone alive can avoid being negatively affected by something connected with cleaning, be it that we are told to clean the mess we've made (from childhood) or that we are the one who has to clean after someone else. 

As a janitorial entrepreneur - a cleaning company - you will invitably hit this particular thing:

"To find fault with someone ELSE'S cleaning is a natural consequence of having had much negativity connected with cleaning in one's own life."

Thus, you can expect that those customers who complain the most and whose manner of complaining is the harshest and most difficult for you put up with, are the one's who have been made MOST wrong in their OWN life about cleaning, in one or more ways.

It's human nature.

Obviously, it is not easy to get this person to look at what he or she complains of with any moderation. When you're at that point, all you can really do is to apologize and tell them you will correct it.

But here's the important point:  You can PREVENT such outbursts almost completely by PLANNING AHEAD by installing a CUSTOMER SATISFACTION PROGRAM.

This is the way to make customers - both the facilities manager AND the personnel of your client on the site - UNDERSTAND all that you do for them so they actually SEE all those well-cleaned acres instead of concentrating on finding fault with your cleaning.

It is the only true antidote to rude customers, because it handles the actual CAUSE of their upset before they get to BE upset at all at you!

If you want to handle this so you never have to come to grips with a customer who is impossible to handle, why not read this article on increasing cleaning customers' satisfaction toward your cleaning service and see if it is something for your cleaning company?